We thank you so much for visiting urbaani.  Things you should know.

 

Privacy Policy

urbaani is committed to protecting your privacy.

We will only use the information that we collect about you lawfully.  We only collect your information (name, address, phone number, email address and payment details) to process your homewares order and to provide you with the best possible service and online experience.  We do not receive nor store your credit card details when making a purchase.

You may check the information that we hold about you by contacting us on info@urbaani.com.au.  If you find any inaccuracies we will delete or correct them immediately.

The personal information which we hold will be held securely in accordance with the law.  We may use technology to track the patterns of behaviour of visitors to our site.  This can include using a cookie which would be stored on your browser.  You can usually modify your browser to prevent this happening.  The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions or enquiries about privacy, you should contact us.

 

Terms & Conditions

All prices are quoted in Australian dollars inclusive of the applicable Goods and Services Tax.  Prices are subject to change without notice.

All orders are shipped from Brisbane, Queensland Australia wide using standard Australia Post.  Delivery times vary depending on the destination.  Please allow 2-7 business days for Eastern Australian States and 5-14 days for Western Australia, South Australia and the Northern Territory.  For a delivery timetable please contact us via telephone or email.

If we are unable to supply your order in full we will contact you within 2 business days to discuss.  We are happy to let you know a revised supply date, place items on back order, offer an alternative or a refund.

Invoices are raised on a proformer basis until an order and payment history can be established.  We accept payment via PayPal, credit card (Visa and Mastercard – surcharges apply) and direct bank deposit.  Credit cards are processed through PayPal however you do not have to be a PayPal registered user in order for us to process your order.  Contact us for further information regarding payment terms.

The charge for Shipping/Delivery will be calculated at the time of packaging for delivery.  The delivery cost will be added to your invoice, final payment of the remaining invoice amount plus the delivery cost will be required in full prior to dispatch.

 

Acceptance + Acknowledgement

Use of this website and the placement of an order is considered acknowledgement and acceptance of the outlined terms and conditions.